At Sell Your Car 2 Jack, ensuring our customers and work colleagues are our number one priority. We understand that during the COVID-19 (coronavirus) situation unfolds, you may have questions or concerns about how we are operating and the sale of your car. Below you will find answers to any queries or concerns you may have. We will endeavour to keep this page up to date with the latest information and any changes as we respond to the current situation.
From 1st June we will start offering our car buying service on a reduced scale to our customers. The well being of our staff and customers are our number one priority, so to ensure this we have put together a code of conduct guide. You can view that here.
In short, numerous social distancing measures, increased hygiene awareness, new processes implemented and a widespread introduction of personal protective equipment.
In order to support the social distance, it is imperative that we limit the number of customers to our sites at any one time, therefore please be patient with us on booking appointments, we will do our best to accommodate you whilst keeping safe.
As we are now offering a contactless sale including a collection from your home or workplace, we are taking measures to ensure the safety of our staff and customers. Here is a step by step process of how it will work.
We can offer a nationwide collection of your vehicle, however as we offer the best money possible on every vehicle there is a cost incurred in sending a driver, fuel both ways and insurance. We ask for a contribution towards the cost from our Head office in Solihull B927JE. Up to 50 miles = £50, 50-100 miles = £100, 100-200 miles = £150. Anything over 200 miles we will look at it on a case by case basis and see if we can organise a competitive price.
We are working closely with industry experts on the valuations of cars at this time. Our prices may take upto a maximum of 24 hours to get back to you so we can look at each car on a case by case basis, taking into account, spec, colour, model, mileage, desirability. We will always offer the best we can and try to be as fair as we can to our customers. If you receive a price which you feel is particularly low, please call us to discuss to see if we can improve on information we may not have at the point of applying for a price. The Uk car market is very volatile at the moment and we are trying to offer the best money we can, however this can change daily depending how the market reacts to COVID-19.
Currently the value of cars has paused, it hasn't gone up or gone down as there is no data out there to actually inform us of the sale prices of any vehicles. However what we do know is that all dealers have been closed from mid March, that is 100% going to have an after effect on the UK car market. Dealers will need to sell all the over age stock they currently have, also people are more reluctant to spend at the moment on new stock incase of a 2nd wave of Covid-19. We anticipate the value of cars to depreciate at a rapid rate from May 2020 until the market stabilises. This will only affect certain vehicles, not all.
Yes! We are operating an appointment only diary, ensuring that we are only taking 1 vehicle per hour and a maximum of 2 people allowed to enter the office. Due to the increased time allowance per appointment we will have less availability than usual and may only operate certain branches on certain days. This can all be arranged by telephone or when booking in to sell your car.
We understand that you may be asked to represent a car sale if the owner is a key worker unable to make the appointment or if the owner is in the vulnerable category. We are allowing someone to represent the owner and to complete the sale on their behalf subject to having these items in place.
This is ultimately down to your personal circumstance, however money in the bank is better than a vehicle that is set to potentially depreciate. Cars go down month on month in normal times, however the decrease could be very steep in the coming months, it all depends on how the market recovers.
With thanks to the UK government, there has been a 6 month extension on MOT’s during Covid-19. Manufacturers are also extending their service term +180 days. We will still need to allow the cost of getting a new MOT or a service, however rest assured it will not devalue the vehicle because it has expired.
Yes, we settle finance all the time for our customers, infact over 50% of cars we purchase have a finance agreement tied to them. Providing you have an “in-date” settlement figure in writing or email we can do the rest without having to contact the finance provider. Click here to read more about settling car finance with Jack.
Suffering a bereavement is a difficult time, yet sadly it is an essential task to sort out the deceased’s financial affair, which often includes their car. We endeavour to make the process of the sale of any car quick, and easy at such a difficult time. You do not need to transfer the vehicle into your name in order to sell it, this actually adds an owner to the car and will reduce its value. All we will require is proof that you are authorised to sell the vehicle in question. This may be a legal letter proving you are either the executor of the will or the next of kin. A death certificate can also be used in some cases.
If you are unsure of what to do, then we will personally guide you every step of the way. If you have any questions on this then please give us a call to gain some free advice. There is absolutely no obligation to sell the car to us.